We guarantee the quality of our frames, glasses lenses, and coatings. If you experience a manufacturing defect within 365 days of delivery, simply contact our Customer Care Department for a free return label to facilitate a replacement or exchange. Our warranty does not cover the damage caused by the wear and tear of everyday use, or the damaged caused by sudden force or impact.
If you experience a manufacturing defect within 365 days of delivery, contact our Customer Service Department for help with your one-time replacement.
Warranty claims are subject to review; upon assessing a photo of the defect, any glasses or sunglasses classified as defective may be returned for a replacement. Our warranty does not cover damage caused by the wear and tear of everyday use, sudden force or impact, accidental damage, including but not limited to: lens scratches, loose hinges, missing screws, broken frames, detached temple tips or detached nose pads.
Any cosmetic issues, such as scratches, paint chips or marks, are not covered by warranty unless they occur straight from the box and are reported within 5 days of delivery; after 5 days they will be classified as wear and tear and be ineligible for any return or warranty claim.
If you would like to open a warranty claim, please complete and submit the form below.
Warranty Claim Form