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Frequently Asked Questions2019-06-13T17:15:40-04:00
How do I book an appointment?2020-06-15T17:20:58-04:00

You can book an appointment at any Value Optical location by calling our toll-free hotline 800-2020.

For your convenience, Value Optical has 13 nationwide locations, click here to find your closest Value Optical.

How do I buy a pair of spectacles at this time?2020-03-21T13:08:15-04:00

If you have an emergency and require spectacles urgently, you can visit one of the branches that remains open (you must have your prescription however).  Alternatively, you can purchase your frame at Trinoptics.com.  We will ship the frame to you and we will email you a special coupon for a FREE eye exam and 25% OFF your lenses that you can redeem at any Value Optical Branch when normal operations resume.

How can I collect my spectacles that were already ordered?2020-03-21T13:07:54-04:00

We are making every effort to have all produced spectacles available for collection at one of the branches that remain operational.  You can call one of the four branches to arrange pick up:  Port of Spain 225-4865 x 3412; Mid Centre Mall 225-4865 x 3111; San Fernando 225-4865 x 3012 or Tobago 225-4865 x 4210.  Additionally, you can contact Liz @ 365-0017 or Jonah @365-0001 for further information.

Will COVID-19 affect my eyes?2020-03-21T13:07:21-04:00

The COVID-19 virus enters the body through portals such as the mouth, nose and eyes.  It is possible that the COVID-19 can be transmitted through aerosol contact with the conjunctiva and several reports suggest that the virus can cause conjunctivitis.  To avoid potential infection, we advise that you do not touch your face or have any contact with your eyes.  Additionally, you should wash your hands and face frequently during the course of the day and every time you return from outdoors or a public space.

When will regular operations resume?2020-03-21T13:06:57-04:00

Regular operations will resume when COVID-19 no longer poses a grave health risk to our patients and staff.  The situation is fluid and management will monitor the situation daily together with adherence to requirements of the national health and governmental authorities.  We are also guided by a team of ophthalmologists and optometrists who provide professional suggestions towards the preservation of health and safety of our patients and employees as it relates to the business of vision care.

What is meant by ‘emergency and critical vision care’?2020-03-21T13:06:43-04:00

Emergency services include filling of prescriptions for replacement spectacles or broken spectacles for patients whose normal activities are severely disrupted by not having their spectacles.  Critical vision care are those cases where severe vision problems such as sustained blurred vision, eye pain and similar conditions require the urgent evaluation by an optometrist.  Regular eye examinations and routine checks and purchases will be deferred to the resumption of regular operations.

What discounts do I get on lenses if I purchase frames from trinoptics.com?2020-01-31T14:43:33-04:00

Receive a free eye exam with the purchase of eyeglass frames from trinoptics.com. In addition to great prices on quality eyewear, our partner Value Optical now offers Trinoptics customers an addition discount on the purchase of lenses.

Visit any of Value Optical’s 13 nation-wide locations to learn more about lenses. Book your eye exam online or call Value Optical at 800-2020.

10% OFF

Any basic design, clear lenses

5% OFF

Transition lenses

5% OFF

AR (Anti-Reflective) lenses

5% OFF

Apex Ultimate Design lenses

If I see a lower price, will you match it?2020-01-10T13:14:46-04:00

Our Price Match Guarantee means that we will match the price of any authorized online retailer. This total price includes the final amount, at checkout, for the same item, containing the same lenses (if applicable), along with any applicable shipping, handling, and additional fees charged by the competitor. The competitor must have the item in stock. Any sales offered by the competitor must be active at the time of the price match, and our representatives must be able to replicate the final price. Cached and third party links, mail-in rebates, limited time offers of less than 48 hours, “limited quantity” offers, discontinued product clearance sales, and promotions that have ended are not valid. The price match cannot be combined with any offer on our site.

What is your product warranty policy?2020-01-10T17:14:10-04:00

We guarantee the quality of our frames, glasses lenses, and coatings. If you experience a manufacturing defect within 365 days of delivery, simply contact our Customer Care Department for a free return label to facilitate a replacement or exchange. Our warranty does not cover the damage caused by the wear and tear of everyday use, or the damaged caused by sudden force or impact.

If you experience a manufacturing defect within 365 days of delivery, contact our Customer Service Department for help with your one-time replacement.

Warranty claims are subject to review; upon assessing a photo of the defect, any glasses or sunglasses classified as defective may be returned for a replacement. Our warranty does not cover damage caused by the wear and tear of everyday use, sudden force or impact, accidental damage, including but not limited to: lens scratches, loose hinges, missing screws, broken frames, detached temple tips or detached nose pads.

Any cosmetic issues, such as scratches, paint chips or marks, are not covered by warranty unless they occur straight from the box and are reported within 5 days of delivery; after 5 days they will be classified as wear and tear and be ineligible for any return or warranty claim.

If you would like to open a warranty claim, please complete and submit the form below.

Warranty Claim Form

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Cancelling a shipped order that requires payment on delivery2020-01-12T22:19:24-04:00

We offer a convenient Pay on Delivery service to most customers in Trinidad where we would undertake the cost to package and ship your order.

To cancel an order that has been shipped, please Contact Us.

My order has shipped, when will it arrive?2019-10-26T22:43:42-04:00

When you receive a shipping notification via email, please allow the estimated delivery time shown at checkout to pass before submitting an enquiry. Please be advised that estimated delivery times are not inclusive of weekends and public holidays.

UPS

Once your payment has been verified, we’ll prepare your order and send you a confirmation email when it has been shipped. This email would have a link to track your order as well as a tracking number.

Order statuses2019-10-26T22:42:44-04:00

Between placing your order to delivery, your order will be assigned one of many possible statuses. A notification email is automatically sent each time your order status is updated.

Order Status Definitions:

Processing – Order has been received. We are preparing it.

On Hold – Awaiting Payment. Please allow up to 24 working hours for payments to be verified.

Preparing for Shipping – We are packaging your order. It will be shipped soon

Shipped – Your order has been dispatched and should be delivered within the estimated time

Complete – Delivery of your order has been successful

Cancelled – Your order has been cancelled.

Where is my order?2019-10-26T22:39:13-04:00

You’ve placed your order and now you just can’t wait for it to arrive. We totally get it!

When you place an order, we’ll email you an order receipt. This doesn’t mean your order has shipped, we still need to verify your payment (if applicable), process your order and package it.

Shipping time estimates are shown at checkout and are exclusive of the time required to prepare your order. Shipping estimates should be used as a guide from the date you receive an email confirmation that your order has shipped.

How secure is your checkout process?2019-10-26T22:32:40-04:00

Short answer: very!

We follow industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

We limit access to Personal Information about you to employees who we believe reasonably need to come into contact with Personal Information to provide products or services to you or in order to do their jobs.

The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL).

If you have any questions or concerns at all about security, please don’t hesitate to contact us!

Can I cancel my order?2020-01-12T22:15:07-04:00
We do our best to process and dispatch orders as soon as possible because we want you to stay excited!
 
With this is mind, please be advised that only orders with the following statuses can be cancelled:
 
Processing
On Hold
 
You can cancel an order by contacting our Customer Care Team; be sure to have your order number on hand.
Can I pick up my order?2020-01-12T22:11:46-04:00

Yes you can, however, orders must be fully paid on website. Contact our Customer Care Team to arrange a pick up.

How do I confirm my order?2020-01-12T22:09:49-04:00

Upon placing an order, you will receive a confirmation email with your order details and your order number. Please also be sure to check your Junk Folder. If registered, you can also navigate to https://trinoptics.wpengine.com/my-account/.

My order is missing/I received the incorrect item(s)2019-11-11T14:06:03-04:00

We’re sorry that we may have missed something or got something wrong, please give us the opportunity to solve it. Our representatives will contact you shortly to provide you with the best possible feasible solution(s).

Do I need to register to order?2019-10-26T22:00:22-04:00

You do not need to register to purchase.

Do I need a credit card to order?2020-01-12T22:05:29-04:00

A credit card is not required if you reside in Trinidad and Tobago.

We offer a COD option; you can pay upon delivery with your LINX debit card.

Are prices in TTD or USD?2020-01-12T22:06:42-04:00

Our website caters to both our homeland (Trinidad and Tobago) and the rest of the world therefore prices are shown in both Trinidad and Tobago Dollars and United States Dollars depending on your location.

If you are located in Trinidad and Tobago, prices are shown in Trinidad and Tobago Dollars indicated by TT$ before the price of an item or charge.

Prices for countries outside of Trinidad and Tobago can be seen in United States Dollars indicated by US$ before the price of an item or charge.

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